Terms & Conditions

This agreement contains the terms and conditions that apply to your purchase from HydroPal. Please read these terms and conditions of sale carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you. By placing an order, you acknowledge that you have read, accepted and agreed to be bound by these terms and conditions, and to comply with all applicable laws and regulations.

Payment Security

We value your custom and as such have taken measures to provide you with a secure purchasing environment. Payments can be made by either by Direct Credit or through DPS – who are the online payment service provider for many respected New Zealand businesses. DPS has their own comprehensive security and infrastructure.

Price and Payment Terms

Your total price for the products will be stated on your purchase receipt. All prices quoted include GST unless stated otherwise. Payment for the products must be made by credit card (Visa, MasterCard or direct deposit). Orders are not binding upon Hydropal Limited until accepted by Hydropal Limited. Any price quotations given by Hydropal Limited will be valid for the period stated on the quotation, with the exception that Hydropal Limited reserves the right to reject any sale for any reason, including for a misprint in the price quotation or advertisement. Prices advertised do not include shipping and handling, which will be added.

Payment Policy

We accept payment by the following methods. Please note payment is required before products are dispatched.

Visa&MasterCard (domestic customers) We only accept credit cards issued by / New Zealand banks  BNZ, Westpac, ANZ,National bank, ASB, Kiwi bank etc etc

Direct deposit/internet banking (international customers). You will be sent an email with our account details and your purchase reference number. Please make sure your payment includes the reference number, failure to do may cause delays in your products being shipped.

Confirmed payment is required before shipments are dispatch.

Shipping and Title

Hydropal Limited will arrange shipping of the products to your address. The costs of shipping and handling will be shown on your purchase receipt. Hydropal Limited will inform you of estimated shipment dates, but will not be responsible for delays in delivery due to events beyond its control, transportation failure, or acts of God.

Hydropal Limited as part of the dispatch process will also provide you with a courier tracking number & the online tracking system details. All deliveries must be signed for so please consider this when deciding what delivery address to use.

Inspection of Products upon Receipt

You must examine the products when you receive them. If any item is damaged or missing, you must notify Hydropal Limited at once. Hydropal Limited will not consider any claim for damaged or missing items more than Seven (7) days from the date of delivery. Please retain all packaging for inspection purposes.

Product Warranties

All new merchandise purchased from Hydropal Limited is warranted by the manufacturer’s warranty (Usually 12 months).

Return Policy

Whoops:

You just received your order and it’s not quite what you expected! Contact us on +64 9 5245494  or   info@Hydropal.com to discuss options regarding an exchange. Items that are excluded from this exchange policy are consumables and supplies that has been opened. The exchange credit is for the item value excluding freight charges & any new freight charges will be charged for.

Exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer’s packaging with all packaging materials, including instruction booklets, packing inserts etc. The manufacturer’s labelled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer’s package. Please ship your parcel back to Hydropal Limited freight prepaid and Insured. Sorry, Hydropal Limited cannot accept COD or freight-collect shipments.

Faulty or Defective Products

This above Policy including exclusions does not apply to faulty or defective product which will be repaired or replaced in accordance with the Consumer guarantees act.

All requests for an exchange must be made within 7 days from date of delivery.

All returns must be approved by the above procedure before sending goods back to us.

International orders

All prices on this website are in New Zealand dollars and include GST (12.5% Tax). International customers can purchase GST free. This only applies to orders we export to a non New Zealand delivery address. The GST will be removed at the checkout stage of placing your order. Please note for international orders we can only accept direct deposit of money into our nominated bank account.